Frequently Asked Questions
Everything you need to know about your Equilibria style journey.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your fabrics sustainably sourced?
At Equilibria, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to ensure a lower environmental impact.
How do I determine my correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring your bust, waist, and hips and comparing them to our specific garment measurements for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.