Returns & Exchanges
At Equilibria, we strive for perfect balance in every garment, but if your purchase isn't quite right, we offer a seamless 30-day return policy. All items must be in their original, unworn condition with tags attached to be eligible for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging and include the packing slip to ensure your return is processed accurately.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will notify you once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing